Cancellation policy for consumers
Consumers have a right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
Right of revocation
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods. If you have ordered several goods in a single order and these are delivered separately, the period shall commence on the day on which you or a third party other than the carrier designated by you have taken possession of the last partial consignment or the last piece.
In order to exercise your right of withdrawal, you must
Solar Auctions GmbH
Auf dem Sand 14, 40721 Hilden
Phone: 0049 (0) 21039106920
fax: 0049 (0) 21039106929
inform you by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.
You shall bear the direct costs of returning the goods.
You must return or hand over to us goods that can be sent by parcel post immediately and in any case at the latest within fourteen days of the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. Goods that cannot be sent by parcel post will be collected at your expense. The costs are calculated according to the weight of the goods (per pallet and weight of the pallet) and distance (verified according to postal code). The exact costs of the return per pallet and depending upon distance within Germany you can take from the freight cost table.
You only have to pay for a possible loss in value of the goods if this loss in value is due to handling them that is not necessary for checking the condition, properties and function of the goods.
- End of the revocation instruction -
If you want to cancel the contract, please fill out the form and send it back. However, the form is not mandatory.